Frequently Asked Questions

We’ve gathered the most frequently asked questions about our services. If you can’t find what you’re looking for here or need more information, please contact us. We’re happy to assist you quickly and accurately!
Which cities and regions do you serve?
Our headquarters is in Zurich. We provide services throughout Switzerland and in neighboring countries (Germany, Austria, France, Italy).
We offer urban VIP transportation, hotel transfers, group transportation, sightseeing tours, and private chauffeur services. For more detailed information about all our services, please visit our Services page.

Yes. All our vehicles are modern, comfortable, and equipped with VIP amenities.

All our drivers are professional and licensed in Switzerland.

Yes, child seats can be provided upon request at the time of booking.

Yes, we offer intercity transfer services.

Yes, we offer international transfer services. Please get in touch via our Contact page.

We serve both individual and corporate clients. We offer special proposals and invoicing options for corporate clients.

Yes, we have 6–8-seat minivans and 16-seat group transport vehicles available.

Yes, small pets are allowed with an appropriate carrier. Please specify in advance.

How can I make a reservation?

You can easily make a reservation through our website by filling out a form, via our app, on WhatsApp, or by phone.

We recommend making a reservation at least 6 hours in advance. During busy periods, it’s best to book even earlier.

Reservations are accepted based on availability. For urgent requests, please call us directly. You can find our phone numbers on the Contact page.
For cancellations, you can contact us via phone or email. You can find our contact details on the contact page.

Yes, we accept changes made at least 3 hours in advance.

Yes, we can work with multiple addresses as long as they are specified in advance.

Of course. You can make a round-trip reservation by entering your departure and return dates.

Please mention it during the reservation. A suitable vehicle will be arranged for large luggage.

Are prices fixed or metered?

A fixed price applies for distances up to 15 km to or from the airport. For longer distances, the taximeter rate is used. For pricing details, please check our tariffs page.

The prices include the driver, fuel, luggage handling, and toll fees. Waiting time may be subject to an additional charge depending on the situation. For pricing details, please check our Rates page.
How can I make the payment?

You can pay in cash, by credit card, bank transfer, or via online payment through our website and app.

Yes, we can accept online payments through a secure payment link.

A full refund is available up to 24 hours before the scheduled time, within certain criteria. For cancellations made later, part or all of the fee may be charged. For detailed information, please visit our Refund and Cancellation Policy page.
What happens if my flight is delayed?

We track your arrival time based on your flight information, and no extra charge is applied for delays.

Our driver will be waiting for you in the arrival hall with a welcome sign displaying your name.

The journey from Zurich Airport to the city center takes approximately 20–30 minutes.

Yes, transfers can be provided to any address or hotel of your choice.

Yes, this information is required to ensure proper timing and pick-up arrangements.

How can I contact you?
You can reach us via phone, email, WhatsApp, or the contact form. Our communication channels are available on the Contact page.

Yes, you can quickly make a reservation through our WhatsApp line at +41 78 900 03 49.

For emergencies, you can contact us through our 24/7 support line. Our communication channels are available on the Contact page.

Yes, we accept reservations via phone, email, and the app.

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